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Terms of sale
Find answers to your questions
Are the colors of wool always identical on screen and from one skein to another?
Dye-lot variations are a normal aspect of yarn production.
Hand-dyed yarns may show subtle differences between skeins; for a consistent appearance, it is recommended to alternate skeins throughout the project.
Colour appearance may differ across screens depending on individual device settings; slight variations between photos and actual products are normal.
Customers may contact the store to confirm a specific dye lot before purchasing.
What payment methods do you accept?
Payments are processed through Square, which accepts major credit cards. Bobichon gift cards are also accepted when available.
What is the order processing time?
2–3 business days (excluding peak periods or announced closures).
Is it possible to pick up my order in store?
In-store pickup in Hudson is free of charge. Orders are held for 10 business days after notification; after that, the order may be cancelled and refunded as store credit.
Can I exchange an item or get store credit?
Exchanges or store credit are accepted within 14 days of receipt (online) or purchase (in-store), for unused, unwashed, and unwound yarn with intact labels and proof of purchase.
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