Free shipping on orders over $250
Terms of Sale
Shop with confidence
Currency and taxes
What currency are your prices displayed in?
Prices are in Canadian dollars (CAD), before taxes.
Are taxes included?
Applicable taxes: GST (5%) and QST (9.975%).
Orders and availability
Is my order automatically accepted?
Placing an order on the website constitutes an offer to purchase. Bobichon reserves the right to accept or cancel any order in case of stock shortages, pricing errors, or any other legitimate reason.
What happens if a product is out of stock?
Inventory is updated regularly, but stock variations may occur. If an item is unavailable, the customer will be contacted to arrange an exchange, store credit, or refund to the original payment method.
Colours, dye lots and yarn characteristics
Are the colors of wool always identical on screen and from one skein to another?
Dye-lot variations are a normal aspect of yarn production.
Hand-dyed yarns may show subtle differences between skeins; for a consistent appearance, it is recommended to alternate skeins throughout the project.
Colour appearance may differ across screens depending on individual device settings; slight variations between photos and actual products are normal.
Customers may contact the store to confirm a specific dye lot before purchasing.
Payment
What payment methods do you accept?
Payments are processed through Square, which accepts major credit cards. Bobichon gift cards are also accepted when available.
Can the price change after I place my order?
Prices may change without notice; the confirmed price is that shown at checkout.
Shipping and in-store pickup
What is the order processing time?
2–3 business days (excluding peak periods or announced closures).
Which carriers do you use and how are shipping costs calculated?
Orders are shipped via UPS, Purolator, FedEx, or equivalent. Rates are automatically calculated at checkout based on destination.
Will I receive a tracking number for my shipment?
A tracking number is provided for each shipment.
What happens in the event of a strike or disruption at Canada Post?
During a Canada Post strike or disruption, orders will be shipped via private carriers or held until service resumes, depending on customer preference. Options include:
Holding the order until Canada Post service resumes;
Using a private carrier (additional fees may apply);
Updating the delivery address (e.g., from a P.O. box to a residential address).
Is it possible to pick up my order in store?
In-store pickup in Hudson is free of charge. Orders are held for 10 business days after notification; after that, the order may be cancelled and refunded as store credit.
Returns, exchanges, and final sales
Can I exchange an item or get store credit?
Exchanges or store credit are accepted within 14 days of receipt (online) or purchase (in-store), for unused, unwashed, and unwound yarn with intact labels and proof of purchase.
Do you offer refunds?
No refunds, except for shipping errors or defective items.
Which items are final sale and non-exchangeable and non-refundable?
Final sale items: discounted goods, opened kits, caked skeins, books, patterns, opened needles or notions, special orders, and gift cards.
Are shipping costs refundable, and who pays for the return shipping?
Shipping fees are non-refundable; return shipping is at the customer’s expense unless the error originated from Bobichon.
What should I do if my item is defective or damaged during shipping?
For damaged or defective items, customers must contact the store within 7 days of receipt with photos and the order number.
Special orders and preorders
Is a deposit required for a special order?
Non-refundable deposits may be required.
Are delivery times for special orders guaranteed?
Lead times are estimates; Bobichon is not responsible for manufacturer or carrier delays.
Can I cancel or return a special order or pre-order?
Special orders and preorders are final sale.
Workshops and events
What happens if I cancel a workshop or if Bobichon cancels it?
Workshop fees are non-refundable but tr
If Bobichon cancels an event, a credit or full refund will be issued, at the customer’s choice.
Customer service
How can I contact customer service?
If you have any questions, customer service is available at:
info@bobichon.ca
450 458-2523
67 Cameron Street, Hudson (QC)
Customer inquiries are answered Wednesday through Sunday, during shop hours.
Governing law
What laws govern my purchases at Bobichon?
Sales are governed by Québec law and the Consumer Protection Act.
For distance contracts (online sales), Bobichon provides all legally required information before payment and sends a copy of the contract after purchase.
Last updated
October 10, 2025